Frequently asked questions
Find help with shipping, tracking, payments, discounts and order changes. Browse the answers below or get in touch with the Biaxol team.
Find help with shipping, tracking, payments, discounts and order changes. Browse the answers below or get in touch with the Biaxol team.
Orders
How do I place an order?
Add the products to your cart, go to checkout, enter your details and choose a payment method. You receive your order number right away. The full guide is on the how to order page.
Can I change or cancel my order?
Yes, as long as it has not been shipped yet. Message us on Telegram with your order number.
Payments
Which payment methods do you accept?
Crypto (with a 21% discount), bank transfer, Wise, Revolut, Zelle and other transfer apps, and card on request. See the payment methods page.
Why do I need to message you on Telegram after ordering?
After placing your order, send us your order number on Telegram. Our team sends the payment instructions for your selected method and confirms receipt of the payment.
Shipping & returns
How long does delivery take?
Delivery time depends on the shipping option selected at checkout. See the shipping page.
How do I track my order?
You receive the tracking number by email and on Telegram after dispatch. You can also see your orders in your account.
Can I return a product?
Yes, within 30 days of delivery, if unopened. See the returns page.
Can I combine the promotion with a coupon?
During the automatic promotion, other coupon codes, including WELCOME10, cannot be used. Only the crypto payment discount can be combined.
Didn’t find your answer?
Ask us directly: we reply 7 days a week.